WHEN WILL MY ORDER BE PROCESSED?
We partner with global merchants and artisans to provide you the best prices and the most interesting jewelry pieces. This means that your order is directly shipped from global areas such as Germany, U.S, Thailand, Tibet, China, India, etc. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 2 - 3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once you place your order, please allow 2 - 3 business days to process your order(s). After that, it will take 14 - 28 business days (estimate) for delivery to Canada and 14 - 28 business days (estimate) to U.S. It can take up to 45 business days (estimate) for international orders (depending on location) however, from our experience most of the orders arrive within 20 business days excluding processing time.
Please note that due to COVID-19, we cannot guarantee that your order will be delivered on time.
WHAT IF SOMETHING IS MISSING IN MY ORDER?
Don't worry! Most of the time it happens because we work with various suppliers to increase the variety of inventory for you to choose from. Sometimes, items get sent out separately and you might receive your order(s) in multiple deliveries. We do provide a tracking number for each of the orders. You will know where you order is at all times! If something still doesn't feel right, just reach out to us by emailing info@shopmonkey.ca and we will be more than happy to help you out.
OUR GUARANTEE
Because we care about our customers, we make the following promises:
If your order(s) does not come within the specified time, we will either send you a free replacement order(s) or refund the full value of the original order(s):
- U.S: 30 business days
- Canada: 30 business days
- Australia: 30 business days
- United Kingdom: 30 business days
- Rest of the world: 40 business days
HOW TO CONTACT YOU?
You can reach out to us via info@shopmonkey.ca or text our customer care number + 1 844-291-2631 should you have any questions or concerns. Please make sure to check your spam folder as we will reach out to you regarding any important updates related to your order.
WILL I BE CHARGED WITH CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in CAD or USD Dollars depending on your location (you will receive a notification during your first visit), which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
COVID-19 UPDATE:
Due to COVID-19 processing times could be delayed. Occasionally, items might take longer than usual to clear through customs due to COVID-19 policies. However, we provide detailed tracking numbers for all of our orders which will indicate where your order is. We are doing all we can to ensure that your orders get to you as fast as we can, but we know that you, our lovely customers, will understand if there is a bit of a delay whilst we adjust to new ways of working.
You can always reach out to us by emailing info@shopmonkey.ca